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Mechnical Engineering Mech

Total Quality Management - GE6757

INTRODUCTION


-> Quality Management
-> Various dimensions of quality with examples
-> Deming’s Philosophy
-> Quality Planning
-> The barriers to TQM implementation and Deming Philosophy
-> Evolution of quality
-> Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)
-> Important Questions and Answers: Quality Management

TQM PRINCIPLES


-> Leadership
-> Quality Council
-> Seven Steps to Strategic Quality Planning
-> Quality Statements
-> Customer Satisfaction
-> Tebouls Model of customer satisfication
-> Customer Retention
-> Motivation Concept of Motivation
-> Theories of Motivation
-> Herzberg’s Two Factor Theory
-> Empowerment
-> Job Enrichment Vs Job Empowerment
-> Teams
-> Characteristics of Successful Teams
-> Stages of Team Development
-> Recognition and Reward
-> Importance of Performance Appraisals
-> Benefits of Employee Involvement
-> The PDCA Cycle
-> 5-S: Housekeeping
-> Kaizen
-> Supplier Partnership
-> Partnering
-> Supplier Selection
-> Supplier Rating
-> Aspects of Employee Involvement
-> Intrinsic Vs Extrinsic Rewards
-> Customer complaints (feedback)
-> Continuous Process Improvement (CPI)
-> Important Questions and Answers: Total Quality Management (TQM) Principles

TQM TOOLS AND TECHNIQUES I


-> Seven tools of quality
-> New Seven management Tools
-> Management Tool: Affinity Diagram
-> Management Tool: Relations Diagram
-> Management Tool: Tree Diagram
-> Management Tool: Matrix Diagram
-> Matrix Data Analysis Diagram
-> Management Tool: Arrow Diagram
-> Six Sigma
-> Benchmarking
-> Failure Mode and Effects Analysis
-> Important Questions and Answers: Total Quality Management Tools & Techniques
-> The seven traditional tools of quality
-> New management tools
-> Types of Benchmarking
-> Failure modes and effects analysis (FMEA)
-> Timing of FMEA
-> Benchmarking process

TQM TOOLS AND TECHNIQUES II


-> TQM Tools And Techniques
-> Quality Function Deployment
-> Taguchi’s Quality Loss Function
-> Maintenance development stages
-> Total Productive Maintenance
-> Quality costs
-> Voice of the customer
-> Design of FMEA document
-> Different types of needs
-> Major benefits of quality function deployment (QFD)
-> Quality circles
-> Organisational structure
-> Important Questions and Answers: Total Quality Management Tools and Techniques

QUALITY SYSTEMS


-> ISO 9000 STANDARDS
-> Need of Quality system
-> ISO 9000:2000 Quality Systems
-> Need for ISO 9000- ISO 9000-2000 Quality System
-> QS 9000 – ISO 14000 – Requirements
-> ISO 9000 Documentation and Documentation Hierarchy
-> Clauses in ISO 9001
-> ISO 14000 - Environmental Management systems
-> Processes of Software Quality Management
-> Cost of Quality
-> Concepts and Benefits of ISO 14000
-> Important Questions and Answers: Quality Systems

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